Exchange Policy

Exchange Policy

At ALCAN, every order is carefully checked before delivery. Please review the following conditions before placing your order.

An item may be exchanged only when:

• The product box is completely intact and unopened.
• The original packaging, labels, and seals have not been removed or damaged.
• The product has not been used, fitted, or altered.
• The exchange request is made within 2 days of receiving the order.

Once the box has been opened, the item cannot be exchanged.

Important Conditions

• Customers must verify their selected product, model, and color before confirming the order.
• ALCAN is not responsible for an incorrect model or product selected by the customer.
• Items showing signs of use, damage, or opened packaging will not be accepted.
• Delivery charges for exchanges caused by a customer ordering the wrong item are the customer’s responsibility.
• When the error is made by ALCAN, any applicable exchange delivery costs will be covered by ALCAN.

To request an exchange or report an incorrect item, contact us through Instagram @alcandesign.lb or by email to alcandesignlb@gmail.com and include your order details and clear photos of the unopened package.